Speak to an Agent

What it is about

Speak to an Agent explores what it really takes to bring AI into large organizations, why AI can't fix a problem you haven't already solved, why real understanding matters more than a polished voice, and why the domain expert who knows how to use AI is becoming the most valuable person in the business. Featuring the people and ideas shaping the future of CX AI, the innovators, the thought leaders, and those making the decisions. They get candid about what's working, what isn't, and what changes now that machines can reason, plan, and act at a human level, and sometimes beyond it. If you're responsible for putting AI to work inside your organization, this is a conversation you won't want to miss.

Publisher’s own description, taken unchanged from the podcast feed.
2026 NiCE

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Latest episodes

While Vendors Are Racing, Buyers Are Walking | Max Ball

2026-11-03 · 29 min · Season 1, episode 6

Season 1 Episode 6 | While Vendors Are Racing, Buyers Are Walking | Max BallWhy Vendors Are Years Ahead of the Contact Centers Buying ThemMax Ball, principal analyst at Forrester covering conversational AI and CCaaS,…
Small Bets, Big Trust | Selin Güven

2026-10-27 · 24 min · Season 1, episode 5

Season 1 Episode 5 | Small Bets, Big Trust | Selin GüvenWhy Deloitte's Selin Güven Says AI Adoption Needs PatienceDeloitte's Selin Güven says trust is earned in small bets, not big rollouts. From hallucination risk to…
Value Is Sexy | Eric Siegel

2026-10-13 · 37 min · Season 1, episode 4

Season 1 Episode 4 | Value Is SexyGooder AI’s Eric Siegel on Why Most AI Projects Never Make It to DeploymentGooder AI founder Eric Siegel says the industry is obsessed with the wrong number. Accuracy, precision, AUC…
Whoever Owns the Workflow Owns the Enterprise | Sarup Paul

2026-09-29 · 26 min · Season 1, episode 3

Season 1 Episode 3 | Whoever Owns the Workflow Owns the Enterprise | Sarup PaulWhy Sarup Is Betting on Workflow Orchestration as the AI Control PlaneServiceNow's CRM product lead Sarup Paul draws a hard distinction…
Everything Is a Code Problem | Uri Eliabayev

2026-09-29 · 35 min · Season 1, episode 2

Season 1 Episode 2 | Everything Is a Code Problem | Uri EliabayevFounder of Israel's Biggest AI Community, on Why AI Strategy Is Really an Engineering ProblemUri Eliabayev, who founded Machine & Deep Learning Israel,…
Voice AI's Biggest Bottleneck | Dylan Fox

2026-09-29 · 24 min · Season 1, episode 1

Season 1 Episode 1 | Voice AI's Biggest Bottleneck | Dylan FoxWhat It Actually Takes to Ship Voice AIAssemblyAI founder Dylan Fox on why voice AI was left for dead. He unpacks the messy multi-model voice stacks behind…
Speak to an Agent, Coming Soon

2026-09-16 · 1 min

Launching Wednesday, September 30th. Speak to an Agent explores what it really takes to bring AI into large organizations, why AI can't fix a problem you haven't already solved, why real understanding matters more than…

Episode details from the publisher’s feed. Playback happens at the publisher.

Publisher details

Owner: NiCE
Oldest episode in feed: 09/2026
Typical length: 21 min
Format: Episodic Newest first, episodes stand alone
Keywords: Speak to an Agent podcast, Speak to an Agent NiCE, NiCE podcast, NiCE CXone podcast, customer experience podcast, contact center podcast, CX AI podcast, AI in customer service

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